Visitation Policy

Effective April 1, 2024, in accordance with Los Angeles County Department of Public Health guidelines, Casa Colina Hospital and Centers for Healthcare does not require visitors and healthcare workers to wear a surgical facemask in patient care areas or other areas of our campus unless specifically noted.

Masks will be provided at building entrances for those areas requiring facemasks or for those who wish to wear one.

As always, this policy is subject to change and reinstatement depending on public health guidelines.

Medical-Surgical Unit & Intensive Care Unit

Medical-Surgical/ICU patients may have two healthy visitors at a time, in their room during normal visiting hours (10 a.m. - 8 p.m., 7 days per week). No advanced scheduling is required. Visitors must be 14 or older for indoor visitation.

Family members of patients undergoing surgery in our Medical-Surgical Unit may wait inside Casa Colina Hospital.

Acute Rehabilitation Unit

Acute Rehabilitation Unit patients may have two healthy visitors at a time, in their room during normal visiting hours (10 a.m. - 8 p.m., 7 days per week). No advanced scheduling is required. Visitors must be 14 or older for indoor visitation. All visitors must wear facemasks until further notice.

Transitional Living Center

Visiting hours in our Transitional Living Center are 12 - 1 p.m. and 3 - 9 p.m. Monday through Friday, and 10 a.m. - 9 p.m. Saturday and Sunday. All visitation must take place outside patient rooms in our common indoor and outdoor areas. Visitors under the age of 14 must be accompanied by an adult.

Outpatient Services

Visitors and outpatients are not required to wear facemasks. Masks are available at facility entrances for those who wish to wear one. This policy applies to our Pomona and Azusa Outpatient Centers, Physician Specialty Clinics, Audiology Center, Children’s Services Center, and Diagnostic Imaging Center.

Children’s Services Center

Children and their parent/guardian are asked to ring the doorbell to be let inside. Please call 909/596-7733, ext. 4200 if a staff member does not open the door for you in a timely manner.

Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde

The Casa Colina at Apple Valley and Casa Colina at Rancho Piño Verde programs currently have no limitations regarding visitation at either program. We encourage visitation in our cafe or outdoor recreation areas, but there are no strict limitations.

Padua Village

Padua Village does not allow visitors that are not essential to the running of the home or to the residents’ healthcare. If you are requesting to visit a client, we ask that you make arrangements ahead of time with house management to determine the appropriate steps.

Thank you for your cooperation. If you have a specific question regarding our visitation policies, please call 909/596-7733 and select "0" to speak to our operator, who can direct your call to the appropriate party.