Casa Colina Hospital Recognized as a Top Recommended Hospital in California

POMONA, Calif., February 18, 2025 – Casa Colina Hospital and Centers for Healthcare has been recognized as one of the top recommended hospitals in California based on its outstanding performance in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This national survey, established by the Centers for Medicare & Medicaid Services (CMS), evaluates patient satisfaction across a wide range of measures. Casa Colina's exceptional results highlight its dedication to providing superior patient care and cultivating positive healthcare experiences. 

Casa Colina Hospital achieved a remarkable five-star rating for patient recommendations, the highest possible achievement. This distinction signifies that a vast majority of Casa Colina's patients strongly recommend the hospital to their friends and family, a testament to the exceptional care and positive experiences they received. 

"We are incredibly proud to be listed as a top recommended hospital," said Kelly Linden, President and CEO of Casa Colina. "This distinction is a true testament to the dedication and compassion of our entire team. Their tireless efforts to provide personalized, high-quality care are at the heart of everything we do." 

About the HCAHPS Survey 

To qualify for a star rating, hospitals must have received at least 100 completed HCAHPS surveys within a given quarter. Casa Colina's five-star rating reflects its consistent dedication to exceeding patient expectations and delivering exceptional care.  

The HCAHPS Survey is a standardized national review that measures patients' perspectives on hospital care. Developed by CMS and the Agency for Healthcare Research and Quality, the survey covers critical aspects of the hospital experience, including: 

• Communication with nurses and doctors 

• Responsiveness of hospital staff 

• Communication about medicines 

• Discharge information 

• Care transition 

• Cleanliness and quietness of the hospital environment 

• Overall hospital rating 

• Willingness to recommend the hospital 

HCAHPS star ratings are assigned based on hospitals' performance on these measures, providing patients with an easy-to-understand way to compare hospitals and make informed decisions about their healthcare.