Casa Colina Hospital Receives Outstanding Patient Experience Award for Fourth Consecutive Year

Casa Colina Hospital has received the Healthgrades Outstanding Patient Experience Award™ for the fourth year in a row. The award recognizes hospitals that provide an overall outstanding patient experience based on patient survey data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), placing Casa Colina among the top 10% of hospitals nationwide for patient experience.

Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

For this analysis, Healthgrades evaluated hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering patients discharged from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on patients’ responses—to achieve this award.

“At Casa Colina, we offer an outstanding patient experience by prioritizing safety and best practices and using state-of-the-art technology,” says Kelly Linden, Casa Colina President and CEO. “However, nothing is as critical to our success as our people. I am proud of our staff and physicians for their unwavering dedication to high-quality, patient-first care. This wonderful recognition belongs to them.”

Casa Colina continually seeks to improve the patient experience through a variety of ways. In addition to participating in surveys such as the HCAHPS, Casa Colina invites former patients to tell their stories and help improve the patient experience through its Patient & Family Advocacy Council (PFAC). The PFAC gives patients and their families or caregivers the opportunity to educate Casa Colina clinicians and administrators about their own real patient experiences in an effort to increase the overall quality of care at Casa Colina.

“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” says Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”