Casa Colina Hospital and Centers for Healthcare works to attain accreditation
for applicable services across our continuum of care. Casa Colina has
received accreditation from the following agencies, which help to ensure
the quality and safety of patient care in healthcare settings.
Joint Commission
Casa Colina Hospital is accredited by the
Joint Commission. This agency serves to help ensure and monitor the quality and safety
of patient care in hospitals and clinics.
Casa Colina Hospital has also earned the Joint Commission Disease Specific
Certification for Advanced Hip and Total Knee Replacement in our
Revive Joint Replacement Program. This ensures Casa Colina Hospital has met and seeks to maintain the Joint
Commission’s high standards in providing orthopedic care.
Our hospital is committed to providing safe and quality care to all patients
served. If you feel the care provided has in any way compromised patient
safety or failed to meet accepted quality of care standards, please do
not hesitate to contact our Administration at
909/596-7733 ext. 3410. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed
your concerns, please feel free to contact the Joint Commission directly
by calling
630/792-5000,
submitting a complaint online, faxing
630/792-5636, or writing:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
You may also file a complaint with the California Department of Public
Health Services, regardless of whether you use the hospital's grievance process:
California Department of Public Health Services
Health Facilities Inspection
Los Angeles Specialty Offices
L.A. County Acute & Ancillary Unit
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
800/228-1019; 626/312-1104
Commission on Accreditation of Rehabilitation Facilities (CARF)
Casa Colina Hospital and the Casa Colina Transitional Living Center (TLC)
are accredited by the
Commission on Accreditation of Rehabilitation Facilities (CARF), CARF International. CARF assists service providers in improving
the quality of their services, demonstrating value, and meeting internationally
recognized organizational and program standards.
Casa Colina Hospital has earned this accreditation for its
inpatient rehabilitation unit and outpatient therapies (Pomona and
Azusa). Casa Colina’s TLC has earned this accreditation for its
short-term residential rehabilitation,
day treatment, and
home and community services, including specialty accreditation for its Brain Injury Programs. CARF
accreditation indicates competitive distinction and assures consumers
that Casa Colina Hospital and Casa Colina TLC rehabilitation programs
and facilities are of the highest quality.
Casa Colina Hospital and the Casa Colina Transitional Living Center are
committed to providing safe and quality care to all patients served. If
you feel the care provided at these facilities has in any way compromised
patient safety or failed to meet accepted quality of care standards, please
do not hesitate to contact our Administration at
909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed
your concerns, please feel free to contact CARF directly by calling
866/510-2273,
submitting a complaint online, emailing
feedback@carf.org, faxing 520/318-1129, or writing:
Commission on Accreditation of Rehabilitation Facilities
6951 East Southpoint Road
Tucson, AZ 85756-9407
Please include the name of the service provider, its city and state or
province, and your own name and complete address so that CARF may acknowledge
your feedback. CARF's office hours are 8:00 a.m. to 4:30 p.m. MST, Monday
through Friday, except holidays.
Our facility has undergone a rigorous review process and meets nationally
accepted standards of care.
Our personnel are well qualified to perform your procedure and interpret
your medical images.
Our equipment is assessed by a medical imaging expert who verifies that
it functions properly, takes optimal images, and utilizes appropriate
radiation dose levels.
Our Diagnostic Imaging Center is committed to providing safe and quality
care to all patients served. If you feel the care provided has in any
way compromised patient safety or failed to meet accepted quality of care
standards, please do not hesitate to contact our Administration at
909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed
your concerns, please feel free to contact the ACR directly by
submitting a complaint online or writing to them at:
American College of Radiology
Attn: Accreditation Program Patient Complaints
1891 Preston White Drive
Reston, VA 20191
All serious complaints must be submitted to the ACR in writing and include
the following information:
Consumer’s name, address and telephone number
Consumer’s signature (if reported by the consumer)
Name and location of the ACR-accredited facility where the imaging exam
was performed
Description of the complaint
Clinical Laboratory Improvement Amendments (CLIA)
Casa Colina Hospital’s
laboratory services have earned certification from the
Clinical Laboratory Improvement Amendments (CLIA). Regulated by the Centers for Medicare & Medicaid Services
(CMS), CLIA regulations support quality laboratory testing and include
federal standards applicable to all U.S. facilities or sites that test
human specimens for health assessment, or to diagnose, prevent, or treat disease.
Our laboratory is committed to providing safe and quality care to all patients
served. If you feel the care provided has in any way compromised patient
safety or failed to meet accepted quality of care standards, please do
not hesitate to contact our Administration at
909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed
your concerns, you may report a complaint about a laboratory by contacting
the California Department of Public Health, Laboratory Field Services
directly by
submitting a complaint online, calling 213/620-6160, emailing
lfslabcomplaints@cdph.ca.gov, faxing 213/620-6565, or writing:
California Department of Public Health
Laboratory Field Services - Complaints
320 W 4th St Ste 890
Los Angeles, CA 90013-2398
Please include any supporting documentation so that they can conduct a
thorough review of your complaint.
College of American Pathologists (CAP)
Casa Colina Hospital’s
laboratory services are accredited by the College of American Pathologists (CAP)
Laboratory Accreditation Program. Authorized by the Centers for Medicare & Medicaid Services (CMS),
the CAP Laboratory Accreditation Program helps laboratories:
Maintain accuracy of test results and ensure accurate patient diagnosis.
Meet required standards from CLIA, FDA and OSHA. CAP requirements commonly
exceed these standards, bolstering patient care and safety.
Manage rapidly evolving changes in laboratory medicine and technology
Exchange ideas and best practices among pathology and laboratory medicine peers.
Offer professional development and learning opportunities for laboratory staff.
Our laboratory is committed to providing safe and quality care to all patients
served. If you feel the care provided has in any way compromised patient
safety or failed to meet accepted quality of care standards, please do
not hesitate to contact our Administration at
909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.
California State Board of Pharmacy
Casa Colina’s pharmacy services are licensed by the
California State Board of Pharmacy. The Board of Pharmacy protects and promotes the health and safety of
Californians by pursuing the highest quality of pharmacist’s care
and the appropriate use of pharmaceuticals through education, communication,
licensing, legislation, regulation, and enforcement.
Our pharmacy is committed to providing safe and quality care to all patients
served. If you feel the care provided has in any way compromised patient
safety or failed to meet accepted quality of care standards, please do
not hesitate to contact our Administration at
909/596-7733, ext. 3410. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed
your concerns, you may report a complaint to the California Board of Pharmacy by
submitting a complaint online, calling 916/518-3100, or printing a complaint form in
English or
Spanish and mailing to:
Board of Pharmacy
Attention: Complaint Unit
2720 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833
To help the board evaluate your complaint, please provide as many details
as possible. Include copies of any related documentation, such as prescriptions,
invoices, or correspondence.
Casa Colina Hospital is accredited by the
Joint Commission. This agency serves to help ensure and monitor the quality and safety
of patient care in hospitals and clinics.
Casa Colina Hospital and the Casa Colina Transitional Living Center (TLC)
are accredited by the
Commission on Accreditation of Rehabilitation Facilities (CARF), CARF International. CARF assists service providers in improving
the quality of their services, demonstrating value, and meeting internationally
recognized organizational and program standards.
Casa Colina Hospital’s
laboratory services are accredited by the College of American Pathologists (CAP)
Laboratory Accreditation Program. Authorized by the Centers for Medicare & Medicaid Services (CMS),
the CAP Laboratory Accreditation Program helps laboratories:
